I sent this complaint to Nottingham NHS Trust on 12th August 2012.  I have been promised a reply several times.  The last time I sent an email to them asking for the written response was 28th December as a response had been promised to me for 14th December.  I haven’t received a response to that email so I have just emailed again.

This is the complaint:

This morning at 4.30 am I heard a man coughing in the courtyard outside my bedroom where the cigarette break takes place several times a day.  When I looked outside there was a man I didn’t recognise with the night staff from my ward sitting around the outside table.  I got upset and yelled at them to be quiet, also saying something about promoting sleep, and one of the women started to talk louder and kept it going for about 20 minutes longer, laughing as well.  I was really upset but felt powerless.

 

Noise on the ward happens all the time, even at night, door slamming included, and when I have complained I have just been told that there are some ill people on the ward.  I am also there since my unsatisfactory admission made me homeless from temporary accommodation, and I suspect collusion between the authorities, and I also am becoming ill through sleep deprivation, and also bullying by staff and patients. I can discharge myself when I want to technically, but I have no home to go to, and sometimes I feel as if the staff are giving me a hard time to try to make me leave before I have a home.  I believe they are experiencing problems they have dismissed when I first raised them as I came in and since, and various abuses have taken place which have never been apologised for, including mimicry of voice and gesture and also interfering vocally  from a distance with conversations I have been having with others.
On Tuesday 31st July 3 staff members I have had particular problems with in the past were on night duty and opened the slats on my door at 4.30 am and then switched the light on.  I was already desperate from previous broken nights, and I lay there for a while terrified with my heart pounding as it used to when I was harassed in the night from my upstairs neighbours.  I have had bad eczema on my lower abdomen for weeks, which only happens in extreme stress, and around 5.10 am I was scratching it and it was so uncomfortable I made a noise, and the male nurse and one of the female nurses started a jokey conversation about it in the corridor, as if they were walking along a beach on holiday, I thought at the time.  They have accused me of racism, and the male nurse, who is black [Errol], was then standing in the corridor with the female patient who had been partly responsible for that and who started a major coughing fit when I coughed (part of the mimicry and harassment and domination, she has also sworn at me badly in conversation in the past), then they hung around chatting and he said something about arrogant and she said tell me about it.  Then he went outside and started talking and I was desperate and shouted at him to be quiet.  Then all 3 staff came and stood at my door, one of the female staff, Lucy, with her foot against the door so I couldn’t close it, and asked me if i was going to calm down.  I said i would find it easier if she (Sam) wasn’t nagging me, and she said she wasn’t nagging me, and carried on pushing and they wouldn’t leave even when I said please and said I wanted to sleep.  She is 21 I am 51.  I said she would[n’t] speak to her mother like that.  Everything I said she negated and said she didn’t care.  In the end she said something and I said you do that and see what happens.  She asked me if it was a threat and I said yes. She said she would discuss it with the doctor and I said she would also have to tell him what I was threatening and find it in her head without having asked me what it was I was threatening.  I made it clear, several times, that I had been threatening a complaint.
They brought in a big team, including staff from another ward and started insisting that I took medication.  I said all I wanted was to be left alone to sleep and that my threat had been to make a complaint and that I wasn’t a danger to myself or anyone else.  They offered me a tablet which I rejected so they started making intimidating moves to turn me over and inject me.  At that point I said give me the tablets, and they said OK we won’t inject you because you are accepting the tablet.  I said I am not accepting it, you are forcing it on me, then one of them started to speak roughly and snatched my duvet away, saying right inject her and started moving to turn me over.  It was just perversity and an anger or malice I didn’t understand because I had been clear in what I had said.
They refused to give me my duvet back which was on the floor until I had taken the tablet, then they tried to give it back to me as a gift or concession rather than my right, at the same time dumping it on me.
The next night the same thing happened with my room and the light, but an hour earlier.  It has never happened before and no explanation was offered either night.  I was upset the first night at having been woken then talked about abd they bullied me.
I spoke on the Friday to a solicitor who told me it was illegal to medicate me if I am informal without my consent.
My name is Sue Barnett and I am on Redwood 2 at Highbury Hospital.  I also have other incidents and complaints I need to report.
Yours sincerely
S B Barnett
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